Employee Engagement & Client Experience
Gain insights from your people and clients
Service Description
Leading with curiosity and empathy means seeking input from the people who do the work (our employees) and receive our services (our clients or customers) when we are redesigning our systems, processes or measures of success. It's not just about asking the right questions: how you ask them and how you integrate them into new ways of working is essential to success. I combine 15+ years of experience designing and implementing qualitative research methods into meaningful systems and process change, using best practices drawn from human-centered design and change management to ensure you're getting not only valuable insights from the stakeholders that matter most, but you're able to effectively use them to drive the change you need. Book time with me if you want to explore a specific situation or need you have further.